General Terms and Conditions

Effective Date: December 17, 2025

1. Introduction and Parties

1.1 Parties and Definitions

Disquerouge SA is a joint-stock company incorporated under Swiss law, with its registered office located at Rue William-Haldimand 17, 1003 Lausanne, Switzerland, and registered in the Swiss Commercial Register under number CHE-112.584.577 (hereinafter referred to as "Disquerouge", "we", or "the company").

These General Terms and Conditions govern the use of the “de rouge” digital event platform operated by Disquerouge SA. The platform is accessible via the website www.derouge.app and through mobile applications. These terms apply to the following user roles, each of whom may interact with the platform in distinct ways:

• Customer (User): Any natural person who browses, discovers, and/or purchases tickets for events through the de rouge platform. Customers engage with the platform for personal, non-commercial purposes and may store, display, or share event information.
• Organizer: Any individual or legal entity that creates, manages, and promotes events on the platform. Organizers must provide accurate event information and deliver the event as advertised. Where ticketing is enabled through De Rouge, tickets are sold by Disquerouge SA as Seller of Record and Merchant of Record; Organizers act as suppliers and do not sell tickets via De Rouge.
• Venue: The owner, manager, or official representative of a physical space where events take place. Venues may create and manage venue profiles, collaborate with organizers, and list venue-hosted events through the platform interface.

Definitions For the purposes of these General Terms and Conditions, the following terms shall have the meanings set forth below:

• “Disquerouge SA” or “Disquerouge” or “the Company”: The Swiss company registered under CHE-112.584.577 and headquartered at Rue William-Haldimand 17, 1003 Lausanne, Switzerland, which operates the de rouge platform.
• “Platform” or “de rouge”: The digital service operated by Disquerouge, including the website (www.derouge.app), mobile applications, organizer dashboard, and ticket scanning applications.
• “User”: Any natural person who accesses or interacts with the de rouge platform, including Browse events, registering an account, or purchasing tickets.
• “Customer”: A registered User who purchases tickets for personal, non-commercial use through the platform.
• “Organizer”: Any individual or legal entity that creates, promotes, and manages Events on the Platform and is responsible for delivering the Event. Where ticketing is enabled, Tickets are sold by Disquerouge SA as Seller of Record and Merchant of Record.
• “Venue”: The owner, manager, or representative of a physical location where events occur, who may collaborate with Organizers and provide venue-related event details through the platform.
• “Event”: Any cultural, musical, artistic, or entertainment gathering listed and promoted through the de rouge platform by an Organizer and/or Venue.
• “Account”: The personalized user space created by registering on the platform, used to manage profile information, view purchases, and interact with features of the service.
• “Ticket”: A digital access credential, usually in the form of a PDF or QR code, that grants entry to a listed event. Tickets may be delivered electronically and linked to a user account.
• “QR Code”: A unique code generated for each purchased ticket, which must be scanned at the event entrance for validation.
• “Service Fee”: The percentage and/or fixed fee payable to Disquerouge SA in connection with Ticket sales, as agreed in the applicable Service Order with the Organizer and/or Venue, and which may be withheld or set off from settlement amounts.
• “Content”: Any text, images, audio, video, graphics, logos, or other materials published or displayed on the platform, whether generated by Disquerouge, Organizers, Venues, or Users.
• “Force Majeure”: Events or circumstances beyond the reasonable control of Disquerouge SA and/or the Organizer and/or the Venue, including but not limited to natural disasters, pandemics, cyberattacks, wars, or regulatory restrictions.
• “Personal Data”: Any information that relates to an identified or identifiable natural person, as defined under the Swiss Federal Act on Data Protection (FADP) and the EU’s General Data Protection Regulation (GDPR), where applicable.
• “Terms and Conditions” or “Agreement”: This legally binding document outlining the rules and obligations of all parties using the de rouge platform.

2. Description of the Service

De Rouge is a digital platform operated by Disquerouge SA for listing, promoting, and managing cultural and entertainment events.

Where ticketing is enabled on De Rouge, Disquerouge SA is the seller of record and Merchant of Record. Customers purchase tickets directly from Disquerouge SA. Organizers and Venues act as suppliers and remain responsible for delivering the event (including venue access and the advertised performance or activity).

Disquerouge SA may review, approve, suspend, or remove event listings to ensure compliance with applicable laws and platform policies. Where applicable, Disquerouge SA processes payments, manages refunds and disputes, settles amounts due to Organizers and/or Venues according to the agreed payout schedule, and may invoice Organizers and/or Venues for platform services.

For Users, the platform provides intuitive tools to browse, search, and discover events based on various filters such as date, location, genre, and user preferences. Events are presented through a geolocation based interface and a personalized event feed. Once selected, users can securely purchase tickets through an integrated payment gateway (currently via Stripe) and receive a QR-code-based digital ticket stored within their account for access at the event.

In addition to its core ticketing functionalities, De Rouge also offers interactive and social features, including the ability to:

• Save favorite events
• Share events with friends
• Follow artists and venues
• Receive personalized recommendations based on user behavior

For event professionals, the platform includes a separate, secure dashboard where Organizers and Venues can:

• Create and manage their event profiles
• Monitor ticket sales and performance analytics
• Access marketing tools (e.g., promotional campaigns, social media integrations)
• Collaborate with multiple partners for co-hosted events
• Use the dedicated check-in app to scan tickets on event day

Disquerouge may also host its own branded events and festivals from time to time under the “De Rouge” label. In such cases, Disquerouge assumes the role of Organizer and remains bound by the same terms of use.

Overall, the De Rouge platform is designed to ensure efficiency, transparency, and accessibility for all stakeholders involved in the event ecosystem. It acts as a centralized hub where ticketing, promotion, discovery, and access to live cultural experiences are managed under one unified environment.

3. Platform Operation and Responsibilities

All individuals and legal entities using the De Rouge platform (hereinafter referred to as "users") agree to the following obligations regarding the use of the platform:

3.1 How the Platform Works for Users

3.1.1 User Definition and Age Restriction

Users are individuals who access events, obtain information, and purchase tickets through the De Rouge website or mobile application.

To use the platform and purchase tickets, Users must be at least 18 years old.

Some events and venues may have different age restrictions for admission and/or ticket use. These restrictions are determined by the Organizer or Venue, and Users are responsible for complying with such limitations.

3.1.2 Ticket Purchase and Delivery

Users can purchase event tickets via the De Rouge platform through the website or mobile application.
Where ticketing is enabled through De Rouge, tickets are sold by Disquerouge SA as the seller of record and Merchant of Record, and Users purchase tickets directly from Disquerouge SA via the platform.

Purchased tickets will be available in PDF format in the User's "Tickets" section on the platform. Additionally, tickets will be sent to the User's registered email address.

Tickets purchased from the platform will also be linked to the User’s personal QR code, which serves as their unique identifier. Users are required to present this QR code or their ticket to event staff upon entry.
If the tickets are not delivered within a reasonable period, Users must contact the De Rouge support team for assistance.

Organizers and/or Venues may request identity verification to ensure the ticket is used by its rightful owner. Users must comply with such requirements where applicable.

3.1.3 Ticket Refund in Case of Event Cancellation

In the event that an event is officially cancelled by the Organizer or Venue, the full ticket price paid by the Customer shall be refunded. Refunds will be issued by Disquerouge SA within fifteen (15) business days from the official notification of the event cancellation, in accordance with these Terms and applicable law.
Refunds will be made using the original payment method used by the Customer at the time of purchase. Customers are not required to take any action unless otherwise instructed by Disquerouge. If refund processing is delayed due to circumstances beyond the control of Disquerouge (such as technical or financial intermediary issues), Disquerouge will make reasonable efforts to inform affected Customers and resolve the matter promptly.

3.1.4 Force Majeure Refunds

In circumstances constituting Force Majeure, including but not limited to extreme weather, natural disasters, mandatory government restrictions, pandemics, or other events outside the reasonable control of the Organizer, Customers may request a full refund of the Ticket price. Customers must submit reasonable proof of the Force Majeure impact (where applicable). Disquerouge will process the refund within fifteen (15) business days after validation of the claim.

Disquerouge SA is not responsible for any additional costs incurred by the Customer in connection with the cancelled event (e.g., transportation, accommodation).

3.1.5 Providing Accurate Information and Responsibilities

Users are responsible for providing accurate and complete information when using the platform. When creating an account, Users must provide a valid email address and accurately fill in the required account details.

Creating fake accounts or using another person's information without permission is strictly prohibited.

De Rouge cannot be held liable for any loss of rights caused by incorrect or incomplete information provided by Users. Therefore, Users are solely responsible for verifying the accuracy of the information they provide.

3.2 Platform Usage for Organizers

Profile and Account Management: Organizers create and manage their organization profiles by registering on the platform and maintaining accurate company/contact details.

Event Submission and Management: Organizers may submit events for publication on De Rouge and provide all relevant event information (including name, date, time, location, pricing, capacity, age restrictions, and multimedia content). Disquerouge SA may review, approve, refuse, suspend, or remove any event listing prior to or after publication to ensure compliance with applicable laws, platform policies, and quality standards.

Ticketing Model (Merchant of Record): Where ticketing is enabled through De Rouge, tickets are sold by Disquerouge SA as the seller of record and Merchant of Record. Customers purchase tickets directly from Disquerouge SA. Organizers do not sell tickets through De Rouge; instead, Organizers act as suppliers responsible for delivering the event as advertised.

Venue Collaborations: Organizers may collaborate with Venues to host events at designated locations. Any commercial terms and allocation of responsibilities between Organizers and Venues are agreed privately between them. Disquerouge SA is not a party to such agreements, but may require sufficient information to publish the event correctly and to ensure lawful and accurate customer-facing information.

Entry and Age Checks: Organizers and/or Venues are responsible for admission management, including any age verification at entry and compliance with venue policies and applicable laws. Disquerouge SA does not perform on-site checks.

Organizer Responsibilities and On-site Issues: Organizers are responsible for (i) ensuring event details are accurate, complete, and up to date, (ii) delivering the event experience as described, (iii) complying with all applicable laws, permits, and safety requirements, and (iv) promptly notifying Disquerouge SA of any cancellation, postponement, material change, or incident that may affect Customers. Any issues occurring during the event (including safety, service quality, or operational incidents) are the responsibility of the Organizer and/or Venue, as allocated between them under their private arrangements.

Scope of Disquerouge SA’s Responsibilities: Disquerouge SA’s responsibilities under these Terms are limited to operating the platform and, where ticketing is enabled, processing ticket sales as Merchant of Record, handling customer support related to ticketing, managing refunds and disputes in accordance with these Terms and applicable law, and settling amounts due to Organizers and/or Venues according to the applicable Service Order. Disquerouge SA is not responsible for the performance, organization, safety, or delivery of events, except to the extent required by mandatory law.

3.3 Platform Usage for Venues

Profile Creation and Management: Venues create and manage their profiles on the platform, including general information, contact details, and upcoming events.

Event Submission: Venues may submit event details through their management panel (including event name, date, time, ticket prices, description, capacity rules, age restrictions, and relevant visuals). Event content submitted by Venues may be reviewed by Disquerouge SA prior to publication.

Ticketing Model (Merchant of Record): Where ticketing is enabled through De Rouge, tickets are sold by Disquerouge SA as the seller of record and Merchant of Record. Venues act as suppliers responsible for providing access to the premises and supporting delivery of the event as applicable.

Multiple Stakeholders: Where multiple Organizers and/or Venues are involved in the same event, their respective roles, operational responsibilities, and revenue arrangements are determined by private agreements between them. Disquerouge SA does not intervene in those arrangements, but may require clarity on the responsible parties for customer communications, event delivery, and operational coordination.

Entry and Age Checks: Venues are responsible for admission management at the premises, including identity and/or age verification at entry where applicable, and ensuring compliance with venue policies and applicable laws.

Venue Responsibilities and On-site Issues: Venues are responsible for ensuring that all information provided is accurate, complete, and kept up to date, and for compliance with applicable safety and venue regulations. Any issues occurring during the event at or within the premises (including safety, security, service quality, or operational incidents) are the responsibility of the Venue and/or Organizer, as allocated between them under their private arrangements. Venues are solely responsible for any damages or losses arising from incorrect, misleading, or unlawful information provided by them.

3.4 Platform Service Fee and Settlement (Organizers & Venues)

Service Fee: The platform service fee (the “Service Fee”) applicable to each Organizer and/or Venue is set out in a separate commercial agreement (or “Service Order”) between that party and Disquerouge SA. The Service Fee may be (i) a fixed amount, (ii) a percentage of the ticket price, or (iii) a combination thereof.

Deduction / Netting: Where ticketing is enabled through De Rouge, Disquerouge SA may withhold or net the Service Fee from ticket proceeds when calculating the amounts payable to the Organizer and/or Venue, in accordance with the Service Order.

Statements: Disquerouge SA may issue statements (monthly and/or per event) reflecting, as applicable, gross ticket sales, refunds, chargebacks/disputes, Service Fees withheld, and the resulting net settlement amount.

Payout Schedule: Amounts due to Organizers and/or Venues are settled according to the payout conditions and schedule agreed in the Service Order (for example, after the event or on a periodic basis).

3.5 Public Liability Insurance (Organizers & Venues)

Each Organizer and/or Venue must maintain public liability insurance (or an equivalent third-party liability policy) with coverage levels acceptable to Disquerouge SA and any relevant local authority. Proof of a current policy must be supplied to Disquerouge SA upon request and no later than fourteen (14) days before the scheduled Event date. Specific coverage limits and evidence requirements may be detailed in the applicable Service Order.

3.6 Widget / Embed Functionality

Disquerouge SA may provide Organizers and/or Venues with an HTML/JavaScript widget or iframe embed that displays event listings and/or enables ticket purchases on a third-party website. Where ticketing is enabled, ticket purchases made through the widget are processed as sales by Disquerouge SA as the seller of record and Merchant of Record. Use of the widget is subject to:

•     compliance with these Terms and any branding guidelines issued by Disquerouge SA;
•     prohibition on altering, obscuring, or misrepresenting widget content; and
•     automatic deactivation upon termination or suspension of the Organizer’s and/or Venue’s account.
   

4. Intellectual Property Rights

4.1 Platform Content and Ownership Rights

All content available on the De Rouge platform, including but not limited to software, images, graphics, logos, audio and video files, databases, designs, and other materials (hereinafter referred to as "Content"), is the property of Disquerouge SA and is protected under Swiss and international copyright, trademark, patent, and other intellectual property laws. All rights to this Content are reserved, and users may only use it for personal and non-commercial purposes. The following actions are strictly prohibited without prior authorization from De Rouge:

• Copying, reproducing, distributing, publicly transmitting, or otherwise using any content available on the platform.
• Using the content for commercial purposes or making it accessible to third parties.
• Modifying the content, creating derivative works, or applying reverse engineering.

This restriction does not prevent Organizers and Venues from using the Platform and dashboard for their legitimate business purposes under these Terms.

4.2 License and Usage Rights

De Rouge grants users a limited, non-transferable, non-exclusive personal use license to access and utilize the platform. This license is provided strictly for non-commercial, personal use of the platform and its content. Under this license, users are not permitted to use any content obtained from the platform for commercial activities or public display.

4.3 Third-Party Intellectual Property Rights

The De Rouge platform may contain event-related content uploaded by organizers and venues. Ownership of such content does not belong to De Rouge but remains with the respective organizer or venue. The presence of third-party content on the platform does not imply that De Rouge has licensed such content. If users use third-party content without authorization, they may be violating the intellectual property rights of the respective organizer or venue. Users are solely responsible for any consequences resulting from such violations.

4.4 Violations and Sanctions

Unauthorized use of content on the De Rouge platform constitutes an infringement of intellectual property rights. De Rouge reserves the right to take the following actions in the event of such violations:

• Restricting or permanently terminating the user’s access to the platform.
• Initiating legal action against the infringing user.
• Seeking compensation for financial and non-financial damages. In the event of an intellectual property violation, De Rouge reserves the right to take all necessary legal measures to seek redress and protect its rights.

4.5 Copyright Infringement Notice

If any user or third party believes that content available on the De Rouge platform infringes their intellectual property rights, they have the right to submit a complaint with supporting documentation to De Rouge. Such complaints must be submitted in written and detailed form via the De Rouge support service. Upon receiving a valid infringement notice, De Rouge will review the claim and, if an infringement is confirmed, reserves the right to remove the related content from the platform and take necessary further actions.

4.6 Software License Period

Any software, widget, or embed code supplied by Disquerouge to an Organizer or Venue is licensed only for the duration of the active subscription or commercial agreement between the parties. Upon expiry or termination of that agreement, all associated licenses automatically end and the Organizer or Venue must disable and remove the software from its systems or website.

4.7 Organizer / Venue Content Licence

By uploading any text, image, video, audio, logo or other material (“Organizer Content”) to the Platform, each Organizer and/or Venue grants Disquerouge a world-wide, royalty-free, non-exclusive, transferable and sub-licensable licence to use, reproduce, host, display, distribute and publicly perform such content for: a. operation of the Platform; b. advertising and promotional purposes on any medium controlled by Disquerouge; c. archival and back-up purposes. The licence remains valid until the Organizer deletes the content or the commercial relationship ends. Organizer warrants that its content does not infringe any third-party rights and will indemnify Disquerouge against all resulting claims.

4.8 Organizer and Venue Data Sharing

Organizers and Venues working with the de rouge platform may share personal data they own or control with Disquerouge SA for the purpose of delivering, enhancing, or supporting services provided through the platform. By accepting these Terms, Venues are deemed to have obtained appropriate consent or legal basis for sharing their customer data with Disquerouge. Disquerouge processes such data solely in accordance with applicable Swiss and European data protection laws (including the FADP and GDPR) and only for legitimate business purposes related to event management, analytics, or platform performance. Organizers and Venues remain fully responsible for the lawfulness of data shared with Disquerouge, including compliance with consent obligations under data protection laws. Disquerouge shall not be held liable for any unlawful data sharing practices carried out by third-party event partners.

5. Data Privacy

Disquerouge SA (“Disquerouge”) attaches great importance to protecting the personal data of its Users. Disquerouge collects and processes personal data to: (i) operate the De Rouge platform, (ii) create and manage user accounts, (iii) process ticket sales as Merchant of Record where ticketing is enabled, (iv) provide customer support, (v) prevent fraud and abuse, (vi) comply with legal obligations, and (vii) improve and secure the services.

Users are responsible for ensuring that the personal information they provide is accurate, complete, and up to date. Disquerouge processes personal data in compliance with Switzerland’s Federal Act on Data Protection (FADP).  

Sharing with service providers (processors). Disquerouge may share personal data with trusted service providers acting as processors (e.g., payment processing partners, email delivery providers, hosting and infrastructure providers, customer support tools, fraud-prevention services, and analytics providers) to the extent necessary to provide and secure the services, and subject to appropriate contractual safeguards.

Sharing with Organizers and Venues (event delivery). Where necessary for event delivery and admission management, Disquerouge may share limited ticket-related information with the relevant Organizer and/or Venue (for example, ticket status, ticket type, QR/identifier, and where applicable the tellers needed for entry control). Organizers and Venues must use such data only for the purposes of delivering the event, managing entry (including age/ID checks where applicable), and complying with legal obligations, and must implement appropriate security measures.

Legal requests. Disquerouge may disclose personal data where required by law, court order, or competent authority request.

Cookies

The de rouge website and mobile applications may use functional, analytics, and advertising cookies or similar technologies. Where required, Disquerouge provides a cookie banner/consent management interface in line with applicable Swiss guidance (and, where applicable, GDPR requirements), allowing Users to: (i) accept all cookies, (ii) refuse non-essential cookies, or (iii) customise their preferences. Users can change or withdraw their choices at any time via the cookie-management interface.  

5.1 Data Retention

Disquerouge retains financial and billing records (including invoices, payment confirmations, and settlement data) for ten (10) years from the end of the relevant fiscal year, in accordance with Swiss accounting retention requirements.  

Personal data attached to such records is stored securely and is deleted or anonymised once the applicable retention period expires, unless a longer period is required by law or necessary for the establishment, exercise, or defence of legal claims.

For more information about how Disquerouge processes personal data and how Users can exercise their rights, please refer to the Privacy Policy available at: Privacy Policy

5.2 Role Allocation in Data Processing

Depending on the context, Disquerouge may act as a data controller or a data processor:
   

• Disquerouge as controller: Disquerouge generally acts as controller for account management, platform operations, ticket sales and payment-related processing (where ticketing is enabled), customer support, fraud prevention, and compliance activities.
• Organizers/Venues as controllers: Organizers and Venues generally act as independent controllers for personal data they receive for event delivery and admission management (including on-site checks), and for their own legal and operational obligations.
• Disquerouge as processor (if applicable): Where Disquerouge processes personal data strictly on documented instructions of an Organizer or Venue for a specific purpose, the parties may enter into a separate data processing agreement or include such terms in the Service Order.
   

6. Fees and Payments

6.1 Settlement to Organizers and Venues (Payouts)

Where ticketing is enabled through De Rouge, Disquerouge SA acts as the seller of record and Merchant of Record, and collects ticket payments from Customers.

Amounts due to the relevant Organizer and/or Venue (the “Settlement Amount”) are calculated in accordance with the applicable commercial agreement / service order (“Service Order”), and may reflect, as applicable: (i) gross ticket sales, (ii) refunds, (iii) chargebacks/disputes and related fees, (iv) any taxes/VAT (if applicable), and (v) the platform service fee payable to Disquerouge SA (the “Service Fee”).

Disquerouge SA may withhold, deduct, or set off the Service Fee and any applicable adjustments (including refunds, chargebacks, dispute fees, or other amounts due under the Service Order) from the Settlement Amount. Disquerouge SA will settle the net amount to the Organizer and/or Venue according to the payout conditions and schedule agreed in the Service Order (for example, after the event or on a periodic basis).

Disquerouge SA may provide statements (monthly and/or per event) showing the calculation of the Settlement Amount and the net payout.

6.2 Customer Payments

Customers may purchase tickets on the platform using the payment methods displayed at checkout, which may include, depending on availability: credit cards, debit cards, Apple Pay, Google Pay, TWINT, PayPal, or other locally supported methods.

Payments are processed when the Customer completes the purchase flow and confirms payment. Once payment is confirmed, the purchase is considered final, subject to the refund and cancellation rules set out in these Terms and/or the applicable refund policy.

6.3 Country-Specific Payment Methods

De Rouge may be available in multiple countries, and payment method availability may vary based on local regulations, payment infrastructure, and the policies of payment service providers. The payment methods available to a Customer will be shown at checkout. Disquerouge SA may add, remove, or modify payment methods from time to time.

6.4 Billing Transparency — Customer Receipt

For each ticket purchase, Disquerouge SA provides the Customer with a digital receipt confirming the transaction and the total amount paid.

If Disquerouge SA applies any customer-facing fees (for example, a booking fee), such fees will be clearly displayed at checkout and itemised on the receipt. The Service Fee agreed with Organizers and/or Venues under a Service Order is a commercial term between Disquerouge SA and that party and does not need to be disclosed as a universal percentage in these Terms.

6.5 Chargebacks and Payment Disputes 

If a Customer initiates a chargeback or payment dispute with their bank or payment method provider, Disquerouge SA, as the seller of record and Merchant of Record, is the contracting party vis-à-vis the Customer and the payment service provider and will manage the dispute process accordingly.

Disquerouge SA may request the Organizer and/or Venue to promptly cooperate and provide reasonable evidence or information required to respond to the dispute (e.g., proof of event delivery, entry logs, customer communications, policy acknowledgements, or incident reports). Failure to provide such information in a timely manner may adversely affect the dispute outcome.

As between Disquerouge SA and the Organizer and/or Venue, the allocation of chargeback-related costs and losses (including dispute fees, penalties, refunds resulting from a dispute, and unrecoverable amounts) shall be governed by the applicable Service Order. Where permitted under the Service Order, Disquerouge SA may invoice such amounts to the Organizer and/or Venue and/or deduct them from future settlements, with payment due within fifteen (15) business days of invoice date.
 

7. Disclaimer of Liability and Limitation of Liability

Disquerouge SA uses reasonable efforts to keep the De Rouge platform secure, up to date, and available. However, Disquerouge SA does not guarantee uninterrupted or error-free operation of the platform and services.

To the maximum extent permitted by applicable Swiss law, Disquerouge SA is not liable for delays, interruptions, access issues, or performance problems caused by circumstances beyond its reasonable control, including but not limited to: (i) internet or telecommunications failures, (ii) hosting, server, or infrastructure outages, (iii) cyberattacks, malware, or security incidents, (iv) force majeure events (e.g., natural disasters, fire, flooding), and (v) planned maintenance or necessary technical interventions.

To the maximum extent permitted by law, Disquerouge SA shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profit, loss of revenue, loss of business, loss of data, or reputational harm arising out of or in connection with the use of the platform.

Nothing in these Terms excludes or limits Disquerouge SA’s liability for wilful misconduct or gross negligence, or any other liability that cannot be excluded under mandatory Swiss law. 

For the avoidance of doubt, Disquerouge SA does not organise, operate, or control the events themselves and is not responsible for the performance, safety, quality, or delivery of any event by an Organizer and/or Venue, except to the extent required by mandatory law and except for Disquerouge SA’s obligations related to ticketing, payments, refunds, and disputes as set out in these Terms.
 

8. Termination of the Agreement

8.1 Termination or Suspension by Disquerouge SA

Disquerouge SA may suspend, restrict access to, or terminate a User’s account (and/or remove or suspend content or event listings) if the User violates these Terms, misuses the platform, or poses a legal, security, fraud, or compliance risk. Where reasonably practicable, Disquerouge SA will provide notice and/or an opportunity to remedy the breach; however, Disquerouge SA may take immediate action without prior notice in serious cases (including fraud, payment abuse, unlawful activity, or security threats).

Reasons for suspension or termination may include, without limitation:

• Providing false or misleading information;
• Misuse of the platform or violation of these Terms;
• Unlawful activity;
• Infringement of third-party rights;
• Fraud, chargeback abuse, or misconduct in payment transactions;
• Attempts to compromise platform security.

8.2 Termination by the User

Users may close their account at any time via the account settings or by contacting support. Closing an account does not cancel or invalidate tickets already purchased. Any refunds, disputes, or chargebacks relating to transactions completed before account closure remain subject to these Terms and the applicable refund policy.

8.3 Effects of Termination and Data Retention

Termination does not affect rights and obligations accrued prior to termination. Disquerouge SA may continue to process payments, refunds, disputes/chargebacks, and customer support matters relating to transactions completed before termination.

Personal data will be deleted or anonymised when it is no longer needed for the purposes for which it was collected, subject to applicable legal retention obligations (including retention of financial and billing records for ten (10) years where required).
 

9. Governing Law and Dispute Resolution

The Parties agree that, in the event of any dispute or controversy arising out of the interpretation or performance of this Agreement, they shall first seek an amicable solution through good-faith discussions.

The Parties shall notify the dispute in writing to the other Parties and shall endeavour for at least thirty (30) days to negotiate or, if mutually agreed, to find a solution before a mediator.

If this period or these efforts do not result in a settlement, the Parties reserve the right to bring the matter exclusively before the competent Swiss courts or to arbitration in Switzerland. No direct legal action may be taken without first attempting amicable settlement.

This Agreement and any dispute arising out of or in connection with it shall be interpreted and governed in accordance with Swiss law. The Parties expressly agree not to initiate any action or proceedings before the courts or authorities of any other country.

Unless otherwise agreed, the Parties accept the exclusive jurisdiction of the courts at the registered seat of the Company for any dispute arising out of this Agreement.

10. Amendments to the Agreement

De Rouge reserves the right to modify these Terms and Conditions from time to time. Changes will take effect after being published on the platform, and users are responsible for staying informed about such updates.

10.1 Notification of Changes

For significant changes, De Rouge will notify users via email or through a prominent announcement on the platform. The changes will become effective 30 days after the announcement date.

10.2 Objection to Changes

If users do not agree with the changes, they have the right to terminate their account. If users continue using the platform after the effective date of the changes, they will be deemed to have accepted the revised Terms and Conditions.

10.3 Ongoing Obligations

Changes to these Terms and Conditions do not affect transactions conducted before the change date or any rights and obligations established before termination. The previous terms remain valid for actions taken before the effective date of the amendments.

11. Ticket Transfer and Secondary Market (Placeholder)

The de rouge Platform does not yet provide an in-platform facility for ticket transfer, resale, or other secondary-market activities. Disquerouge reserves the right to introduce such functionality in the future. When implemented, additional terms will be published and will form an integral part of these General Terms and Conditions.

12. Tax Reporting Scope

Where ticketing is enabled through De Rouge and Disquerouge SA acts as the seller of record and Merchant of Record, Disquerouge SA is responsible for determining, collecting, reporting, and remitting any applicable VAT or similar indirect taxes on the sale of Tickets, to the extent required under applicable law.

Organizers and Venues remain solely responsible for their own tax obligations arising from their activities, including (as applicable): (i) income and corporate taxes, (ii) VAT or other taxes on any services they provide (including services supplied to Disquerouge SA), and (iii) any local regulatory, permit, or event-related taxes or charges that apply to them.

Disquerouge SA may provide transaction statements and settlement reports for operational purposes; however, such documents do not constitute tax advice. Each party should seek independent tax advice regarding its obligations.
 

13. Use of “de rouge” Name and Logo

Organizers and Venues may use the official “de rouge” word mark and logos only: a. in unaltered form; b. to promote Events listed on the Platform; c. within the widgets or media kit supplied by Disquerouge. Any alteration of colour, typography or aspect ratio, or any use implying a joint venture, endorsement or warranty by Disquerouge, is strictly forbidden. Disquerouge may revoke this permission at any time upon written notice.

14. Future-Feature Place-holders

• User-Generated Comments & Media. If and when Disquerouge enables user reviews, photos, or videos, supplementary terms covering moderation, acceptable use, and intellectual property will be published. Such supplementary terms will apply from the effective date stated therein and will form part of these GTC upon publication and user notice (where required).
• Mobile Apps & App Store Policies. Upon release or update of iOS and/or Android versions, any Apple App Store and/or Google Play-specific permissions, disclosures, and store policy requirements (including, where applicable, refund-related rules) will be incorporated into these GTC to the extent applicable and subject to mandatory law.
• Recommendation Algorithms / AI Transparency. Where applicable and to the extent required by the EU Digital Services Act or similar legislation, Disquerouge will publish a transparency notice describing the main parameters of any automated ranking or recommendation systems.
   

15. Notices — Address and Method

• Official Notice Address (Disquerouge).
  • Rue William-Haldimand 17, 1003 Lausanne, Switzerland – e-mail: legal@disquerouge.com.
• User Notice Address.
  • The postal and/or e-mail address saved in the User’s Account. Users must keep these details up to date.
• Valid Delivery Methods.
  • E-mail: deemed delivered at the time it is sent.
  • Registered mail / courier: deemed delivered on the date shown on the delivery receipt.
  • In-app or dashboard notification: deemed delivered 24 hours after the User next logs in. All court summonses and formal communications may be served by the above methods.